Terms & Conditions

GENERAL TERMS OF USE AND OPERATING CONDITIONS OF THE ONLINE STORE

This website hosts the general terms and conditions governing the operation of the online store selling clothing and clothing and home accessories via the internet (hereinafter “Store”) of the personal company (sole proprietorship) under the name “STAMATINA BOGEA” and the distinctive MNEMEE WITHIN “, based in Athens at 30 Panga Str. and 13 Lakonos Str., PC: 11524, with TIN: GR134262146 and Tax Office: Psychiko and with contact details: phone: 2106994626, 2106910458, email: info@mnemee.com.

Publisher and administrator of this website and these terms of use is the company “STAMATINA BOGEA” with the distinctive title “MNEMEE WITHIN”. Our website and any service related to it and our online store are provided to the consumer public in accordance with the following General Terms and Conditions of Use, which we recommend that you read and keep a copy before proceeding with any online order.

Our company, complying each time with the provisions of current legislation, may update, renew, delete, limit, modify or revise the terms of use of its website unilaterally, whenever necessary, without your prior notice, but always in within the framework of transactional ethics and the limits set by law. Our company undertakes the obligation to inform you about the above changes by immediately publishing any change on this website. Any change in the terms of use that may occur after the registration of an order, will not affect this order, unless our change is imposed by law or force majeure.

Before you enter the website of our company and use its services or make purchases in our online store, we invite you to consult the terms and conditions and make sure that you agree with them. In case of disagreement with any of these Terms and Conditions, you must not take any action, the use of any service of our company, including your simple browsing of our online store. However, in case you wish any clarification or information regarding the terms and conditions, or you have any disagreement, reservation or question related, you can contact our customer service department, call us or send us an email with the your comments and questions, before performing any of your actions on our website.

In case you disagree with any term and / or all of them, you must not use any of the services of our website, nor make a purchase of products. However, by any action you take in our online store, such as your browsing in it, your registration as a visitor or in the newsletter of our company or the purchase of our products, you ensure that you have read, understood and unreservedly accepted these general terms and conditions.

PERSONAL DATA PROTECTION – CONDITIONS OF USE OF OUR ONLINE SHOP

Respect for your privacy and the management, protection and security of your personal data are a priority for our Company. Responsible for processing your personal data is the Company “STAMATINA BOGEA”. The personal data that you personally disclose to our Company or are collected by automated means are not used in a manner and for purposes not authorized by you, nor of course are disclosed to third parties not affiliated with the Company, without your consent. However, in order to place an order in our online store, either as a customer – registered user or as a regular visitor, you will be asked to provide some personal information such as name, surname, home / work address, email address, telephone, payment details eg your credit card number) etc., which details (as a minimum of the absolutely necessary part of them) will be disclosed to the Companies that cooperate with us (eg courier companies, etc.). ) or to those who are obliged by law to disclose them. All the above personal data, i.e. data of identity, communication, delivery, financial, demographic, data of consumer behavior, data of transaction, connection, profile, etc. is your personal data that we carefully and respectfully collect for you with a legal right (eg for the execution of a contract to which you are a party, for the security of your account to avoid fraud) and for lawful purposes. In particular, we collect the personal data that you disclose to us at the stages of visiting our website and using our services, placing an order and contacting us or our Customer Service, in order to process orders, complete the payment procedures of orders to the way you have chosen, to send them to their stated delivery address, to contact you by phone or e-mail if needed and to provide you with help through our Customer Service center, to send promotional messages if we have your consent, create your wish list and notify you of products you have searched for and are back in stock.

In addition to the purpose of placing an order, the Company uses the information you provide to it to confirm your identity and your debit / credit card details and to match these details with each other as well as for purposes related to the fight against financial crime. and internet fraud. Our company’s services are addressed exclusively to people over 15 years or older. Minor visitors of our website or consumers can trade with us only with the explicit consent of their parents and our Company does not store personal data of minor users. We do not knowingly collect any information from any person under the age of 15. If you are a minor or at least under 15 years old you must not use our website and do not provide any information about your person to us, do not subscribe to our newsletter and do not provide us with any of your personal data. If we find that we have collected or received personal data from a person under the age of 15, we will delete it immediately unless a parent or guardian has given its consent.

The duration of the retention of your personal data is linked to the fulfillment needs of the purpose for which you have provided them to us and certainly to the time you continue to interact with our company. In any case, if you make a purchase from our store, this data is retained for as long as the current tax legislation requires (usually until the end of the relevant accounting period, i.e. six (6) years from the date of billing) and in the case of promotions until you exclude us from sending them by revoking your consent to send them and for our retention of your browsing history and in any case until the end of five (5) years from our last interaction (via e mail, answer a question, etc.). Of course you have the right to revoke at any time your consent for the processing of your personal data by us as well as to request their correction or completion by sending us a relevant e-mail or calling us on the phone.

You should also be aware that in order to provide our services we work with other third parties – our partner companies, such as courier companies, banks, internet providers, IT and marketing companies and social media promotion organizations, call centers, etc. . even third parties outside the European Union. Therefore, the minimum necessary part of the personal data that you provide to us for processing, will be forwarded by us to the above necessary partners, for the provision of our services. We assure you that all our necessary partners are controlled by us, follow our instructions and also guarantee their compliance with the current legislation on personal data processing. The only case of use, processing and disclosure of your data without your consent is the case that this is requested by law, police, administrative, judicial authorities, the prosecution of cybercrime, etc.

Any complaints and grievances related to the processing of your data are submitted to the Data Protection Authority (http://www.dpa.gr/.).

ORDERS- PRODUCT PRICING- METHOD OF PAYMENT-METHOD OF SHIPPING- AVAILABILITY

  1. ORDERS

The purchase prices of the products at the time of the order are the ones in force in euros and correspond fully to those listed on the company’s website and relate to each product, including VAT and any other taxes.

The purchase prices of each product correspond to its value and do not include shipping costs, which are added to the price of the purchased products.

Immediately upon completion of your order you will be presented with the details of your order and if you confirm them you will have completed your order in our store and you will receive an email, which will include the details of your order, how and your billing terms, payment method and shipping costs, along with the information that your order is being processed.

As your order progresses, you will receive a series of automated e-mails, which will report on the progress of your order. There is no way to disable these updates, which are intended solely to provide you with the correct information regarding the status of your order at all times.

Your billing can be done with a retail receipt, which will be delivered to you along with the delivery of your order. In case of billing with invoice you should contact sales@mnemee.com.

  1. PAYMENT METHODS:

Payment for the products you buy can be made in the following ways:

  1. Payment by cash on delivery at your place:

1a. Payment in cash at the time of delivery of your parcel, to the employee of the courier company who will deliver it to you at your place.

1b. Payment by credit / debit card via POS terminal, with which the employee of the courier company that will deliver your parcel will be provided.

In this case you must be present at the receipt of your order with your credit card and ID and you are not allowed to receive the order from an unauthorized third party.

1c. Payment with Quick Pay service (service offered through ICC courier).

The method of payment with Quick Pay is simple and direct. The courier company employee sends a link to your e-mail in which you fill in the payment amount and a reason for finding it, all the required details of your card or Wallet account and the process is completed quickly and safely.

  1. Payment to a bank account:

Our account number is:

PIRAEUS BANK (PIRBGRAA): 6752148936726, IVAN: GR8601717520006752148936726, BENEFICIARY: BOGEA STAMATINA

Reason: As a reason you fill in your name and your order number.

To confirm your deposit, send us a copy of your bank payment order or bank deposit by e-mail to info@mnemee.com, stating your order number for easier identification. Upon receipt of the copy of the bank payment order, we route your order. The products of the order are sent only after the confirmation of the deposit. The products of your order will remain blocked for three working days until the payment of the price.

  1. Payment via PayPal:

By choosing PayPal as your payment method, you are automatically transferred to the PayPal page to complete the transaction and pay for the order. PayPal is the most well-known, secure and reliable intermediary for Online transactions. Transactions made through PayPal relate exclusively to delivery at the customer’s site and are not combined with other payment methods. Transactions made through PayPal are governed by the Terms & Conditions of the PayPal service.

  1. Payment by credit / debit / prepaid card:

Our online store accepts Maestro, Visa, Master card type cards. Your transactions are completely protected by the online security systems of Piraeus Bank which guarantee a secure trading environment.

For purchases with your credit card, please follow the instructions in our online store. You will be asked to fill in the order form with the number, expiration date, CVV and issuing bank of your credit card.

  1. SHIPPING METHODS:

Our company cooperates with the I.C.C. COURIER for product deliveries through a wide range of service stores throughout Greece and Cyprus. Delivery times range from 1-3 working days for Greece and Cyprus, even if your area is characterized as inaccessible. Delivery takes place within 1-3 working days throughout Europe and within 3-7 working days throughout the rest of the world.

After sending your parcel by the company, you are informed about the corresponding shipment number. With this number you can track the progress of your parcel, from almost the same time we delivered it, through the I.C.C. COURIER. For its immediate and correct delivery, you will be able to contact the above courier company to agree on all the details of its delivery. I.C.C. Contact Phones Courier: +30 2105121212.

SHIPPING CHARGES:

By entering all the transport elements of your parcel you will be able to automatically see the corresponding charges related to its shipment. Fill in all the required fields to see the cost of transport and cash on delivery and to start the transfer of your parcel.

INSIDE ATTICA:

For orders over 65 € the shipping costs and the cash on delivery service are free. For orders under 64.99 € and for most areas of Attica the charge is 2.10 € and the cash on delivery service is normally charged 0.80 €.

REST OF GREECE:

For orders over 65 € the shipping costs and the cash on delivery service are free. For orders under € 64.99 the charge is € 5.00 and the cash on delivery service is normally charged € 1.50. The Shipping Charges of the Rest of Greece also includes a few destinations that typically belong to Attica.

CYPRUS:

Shipping costs are € 15 and cash on delivery service is charged € 4.50.

EUROPE:

For orders in Europe please consult the table below:

EUROPE 0,5KGR 1KGR 1,5KGR 2KGR
ZONE 1 13,2€ 15,2€ 17,2€ 18,5€
ZONE 2 14,2€ 16,3€ 18,37€ 22,35€
ZONE 3 15,65€ 17,91€    20,19€ 24,54€

Please note that all international customers (outside the EU or belonging to ZONE 3) may be required to pay import duties and taxes depending on the country / state at the time of delivery of your parcel.

 

Our Company does not bear any responsibility for these additional charges and unfortunately these can not be refunded and money cannot be refunded from our online store. We advise you to contact your local customs authorities for any additional charges.

OTHER SHIPPING TERMS

  • Our company does not deliver products to minors or persons under guardianship, without the written consent / authorization of their guardian.
  • Products cannot be delivered in mailboxes.
  • The address stated by the customer must be real and valid. If the transfer is not successful due to absence or change of address, the customer is responsible for notifying the courier in a timely manner or any additional shipping costs will be charged.
  • The products remain the property of the company until delivery and travel at the risk of the company. In case of loss of package, with the clear responsibility of the courier company, the order will be replaced either with the same products (if available) or with other of the same value, selected by the customer, otherwise the deposited price of the order value will be returned to the customer (no applies in the case of cash on delivery) (see more: Refund Policy [link]).

Please also find out about the Return Policy [link]

As mentioned above, our company executes exactly every order within the aforementioned period, provided for each shipping point. However, we emphasize that the reported delivery time may be modified in exceptional cases of force majeure or unforeseen circumstances (eg nationwide strike of transport workers, pandemic case etc.), in which case you will be notified of the estimated delivery time and any delays.

Our Company may modify the terms of shipment and delivery of its products, while any such change will be posted immediately on our website.

  1. AVAILABILITY

The products of our company are available for as long as they appear on our website and their offer is valid until stocks run out . All our products are either handmade and manufactured by our own company or we buy them from related companies that share the same philosophy with us, while all are produced in small quantities and reproduced according to demand. The basic philosophy of our company is the products to be immediately manufacturable in small quantities so that they are immediately available in case of stock depletion. Our main goal is the enthusiastic customers and not just satisfied, so we are constantly working to improve and control the quality of our products and services, the cost of selling and selling our products and the overall consumer experience.

You can find out about the availability of our products at the time of your order. In case the product runs out immediately after placing your order, you will be informed by the customer service department of our company by text message, phone call or e-mail and after consultation with our representative your account will be automatically debited – «cart and you will be able to place a new order.

RETURN POLICY

Our company and the team of MNEMEE WITHIN make every effort to keep you completely satisfied with your purchases. However, if there is any problem with the products you bought you can return them to our company within fourteen (14) working days from the date you received them. Before sending the products, contact our company and the customer service department and make sure that all the following conditions for the return of the products are met.

Please note that in order for your request to be approved for further action by our company and for the products you return to us to be accepted, all of the following should apply cumulatively:

  • You must have contacted the Customer Service department via e-mail to submit the product return request, so that we can process and acknowledge your order. This e-mail must state the code of your order, describe the returned item and state the reasons for the return. When you have not previously requested a return of the product to our company by e-mail and its approval by the company, the return is not accepted and the company is not subject to any further obligations towards you.
  • The product must have been sent to us within fourteen (14) working days from the date of receipt.
  • The product must not have been worn, washed or in excellent condition, as it was at the time of receipt by you.
  • The product must be returned in full with all its accompanying spare parts and accessories.
  • The product must be sent in a single shipment (returned products belonging to the same order must be returned to us at the same time).
  • The product must be returned together with its packaging, any offer coupons that we enclose, the special markings – cards or other decorative and other elements of its packaging.
  • The returned product must be accompanied by the purchase receipt, so that we can locate your transaction and modify your order, if necessary.
  • Masks and personal care products are non-refundable (excluding reasons for replacement, see below)
  • The product must be returned to us with a courier company of your choice and the shipping costs of this company are borne exclusively by you.
  • We do not accept returns of products that have been damaged (damage also means unwanted odors) and have abrasions for which our company or the cooperating courier companies that delivered the product to you are not responsible. The product remains the property of the company until delivery and travels at the risk and responsibility of the company for any damage. Immediately after receiving and delivering the product to you, you bear the risk of any damage to the product.

The details of the company (MNEMEE WITHIN, Stamatina Bogea, 13 Lakonos Str, PC 11524, Ampelokipoi – Athens, +30 2106994626, +30 6946547674) must be written correctly and in a visible place during the transfer of the return. The company is not responsible for any losses or other consequences arising from this.

Also, our company does not bear any responsibility in case of loss or destruction of the product during transport and until it returns to us, but also for non-compliance with the time limit (14 days from receipt) of product return. The sender is solely responsible, i.e. the courier company you have chosen for the transfer of the product to be returned.

For any information you may need, you can contact our company’s Customer Service via email or at the phones: +30 2106994626, +30 2106910458 (Monday-Friday, hours: 09.00 am -17.00 pm). ).

REPLACEMENT / CHANGE

Our company does not bear any responsibility for any damage or destruction of the products after their use and is not obliged to replace them.

In case of a manufacturing defect, in the e-mail that you will send us for the notification of the return request, attach together a photo that will clearly show any defect.

In case of a manufacturing defect or other case for which the company assumes full responsibility, it has the obligation to replace the specific product with another similar available product or another product of equal monetary value. Also, in these cases the company covers the costs of re-shipment. Fabric masks are also included, which can be returned for replacement if they are found to have a manufacturing defect.

MONEY RETURN

Our company does not provide refunds. The cases of non-delivery of your order during the shipment are excluded, with the clear responsibility of the cooperating courier company (does not apply in case of cash on delivery payment) and timely cancellation of the order with the consent of the company (see CANCELLATION OF ORDER). However, in individual cases, the company reserves the right to change policy at any time after consultation with you. So in case the company returns the value of the returned products with its decision, it will inform you by e-mail about the way of processing the process.

ORDER CANCELLATION

If you wish to cancel an order, notify the company by e-mail with the reasons for cancellation and after approval and if no procedures have been carried out incurring costs related to the cancellation, the company will immediately cancel and refund of the value of the product in accordance with the Refund Policy.

COOKIES POLICY

Our company uses Cookies to facilitate your browsing of our Website, to understand how you interact with us and, in some cases, to be able to show you ads based on your browsing habits. Please read this Cookies Policy to understand in more detail the Cookies we use, their purpose and other information you are interested in.

“Cookie” is a general term for a text file stored in a special area on the device hard disk (for example, computer, tablet, smart phone, etc.) by a multimedia user (internet, applications, etc.) when viewing content or online advertising. This Cookie file allows the publisher to identify the device on which it is stored, monitor the multimedia user activity, and retrieve information, such as user preferences or information that the user previously entered in print media, in the medium for as long as Cookie valid or saved. Some cookies are necessary for the use of the medium, others optimize and customize the content that is displayed and others present ads.

Cookies do not directly identify a user but identify the browser or device. Information about the content displayed on a medium is directly linked to an ID in the Cookie. When the user is browsing the media, this ID is associated with page views and generally with browsing and media interactions (for example, number of clicks), so it is possible for the user to monitor the entire media browsing.

The use of Cookies allows the connection of browsing data to the user profile, regardless of the device used, thanks to the cookie exchange technology applied by the partners who publish these Cookies, generally communication companies or digital advertising companies so that they can the user’s browsing of any device or medium is used.

By using our website you may have previously set up your server to warn you about our use of Cookies and to allow their use in whole or in part (for part or all of the services of our website) or to exclude their acceptance in any case. In case you choose to disable some or all of the Cookies used by our website, you can do so at any time, but this action may make it difficult for you to use our website or prevent your further access to our services.

This site uses Google Analytics (GA) to measure its traffic. With this method we can understand how users find and use our website, as well as how they browse it. The GA method records data such as your geographical location, the program you use for your Internet browsing and your operating system, but this information cannot be matched with your identity to make you known. to us as Google does not grant us access to this match. We believe that Google is a third party data processing entity that complies with the requirements of European law.

Each order on our website will mean your unconditional acceptance of the General Terms of Use of the Website, Personal Data / Privacy and Use of Cookies. From the moment you confirm your order by selecting “Confirmation / Completion of Order” in the relevant icon, you are aware that you have fully understood and accepted the present General Terms of Use and all their subchapters.

PROHIBITION OF COMMERCIAL USE – INTELLECTUAL PROPERTY

This website is not intended for commercial use but for your personal use only and you are not permitted to use this website or any of its content for any commercial purpose or to create ads on your site. The entire content of our company website, listing indicatively and not restrictively: texts, logos, symbols, photographs, layouts, illustrations, graphics, sound, music, video or text rights, marks, names, insignia, is the subject of copyright owned by our company and is governed by national copyright provisions, with the exception of any expressly recognized rights of third parties and is expressly prohibited from all or partial reproduction, copying, sale, lease, transmission, distribution, modification, translation of such content. Our company does not guarantee that the functional aspects of this content of our website are error-free or virus-free, nor does it promise that our page server makes this content virus-free.

APPLICABLE LAW

Responsible for resolving any dispute arising from these General Terms of Use regarding the existence, interpretation, execution or breach of the contract of sale between our company and each of you are designated exclusively by the Courts of Athens and the applicable Greek fair enough. The terms of use are valid for as long as the online posting of the products lasts.